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At promptlye, we believe you should always know how your information is handled. This policy walks you through what we collect, why we need it, and who we work with to keep our store running smoothly. It applies when you visit promptlye.com or make a purchase, and explains the journey of your personal data from the moment it reaches us until it is no longer needed.

Our Commitment to Your Privacy

We treat any information that can uniquely identify you as “Personal Information,” and we are committed to being transparent about its lifecycle. The following sections describe the different types of data we gather, the reasons we gather it, and the limited circumstances in which we share it.

Information We Gather When You Visit

As soon as you access our Site, our systems automatically collect details about your device and how you interact with our pages. This happens through technologies like cookies, log files, web beacons, tags, or pixels. The specific pieces of data we receive include the version of web browser you are using, your IP address, your time zone, cookie information, what sites or products you view, any search terms you use, and overall patterns of how you interact with the Site. We gather this device information so that the Site loads accurately for you and so that we can perform analytics on Site usage to optimize our store. For these business purposes, this device information is shared with our processor Shopify.

Information You Provide When You Order

When you decide to make a purchase, we collect order information directly from you. This includes your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We put this information to work to fulfill our contract with you: to process your payment, arrange for shipping, and provide you with invoices and/or order confirmations. We also use it to communicate with you, to screen our orders for potential risk or fraud, and—when in line with the preferences you have shared with us—to provide you with information or advertising relating to our products or services. Like device information, your order information is shared with our processor Shopify for these business purposes.

If you reach out for help, we also collect customer support information from you. The purpose is straightforward: to provide customer support.

How We Put Your Information to Work

Across all of these interactions, our use of your personal Information is focused on delivering our services. That means offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Who Helps Us Process Your Information

We do not work alone. We use Shopify to power our online store, and you can read more about how Shopify uses your Personal Information here: https://atfeaturek77.wshopon.com/. Beyond our processor, there are situations where we may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Advertising and Analytics Partners

We also use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example, we use Google Analytics to help us understand how our customers use the Site. You can also opt-out of Google Analytics. We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. Some of this information is collected and shared directly with those partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location). For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page.

How Long We Keep Your Data

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your Privacy Rights by Region’ section below.

Your Control Over Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. They make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). They also provide information on how people use the website.

The length of time a cookie stays on your device depends on its type. Session cookies last until you stop browsing, while persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible. Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites. Blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Advertising and Analytics Partners” section above.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store

  • _ab — Used in connection with access to admin.
  • _secure_session_id — Used in connection with navigation through a storefront.
  • cart — Used in connection with shopping cart.
  • cart_sig — Used in connection with checkout.
  • cart_ts — Used in connection with checkout.
  • checkout_token — Used in connection with checkout.
  • secret — Used in connection with checkout.
  • secure_customer_sig — Used in connection with customer login.
  • storefront_digest — Used in connection with customer login.
  • _shopify_u — Used to facilitate updating customer account information.

Reporting and Analytics

  • _tracking_consent — Tracking preferences.
  • _landing_page — Track landing pages.
  • _orig_referrer — Track landing pages.
  • _s — Shopify analytics.
  • _shopify_s — Shopify analytics.
  • _shopify_sa_p — Shopify analytics relating to marketing & referrals.
  • _shopify_sa_t — Shopify analytics relating to marketing & referrals.
  • _shopify_y — Shopify analytics.
  • _y — Shopify analytics.

Because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Automated Decisions and Fraud Prevention

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you. We [DO/DO NOT] engage in fully automated decision-making that has a legal or otherwise significant effect using customer data. Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you. Services that include elements of automated decision-making include a temporary denylist of IP addresses associated with repeated failed transactions (this denylist persists for a small number of hours), and a temporary denylist of credit cards associated with denylisted IP addresses (this denylist persists for a small number of days).

Your Privacy Rights by Region

If you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases pursuant to the General Data Protection Regulation (“GDPR”):

  • Your consent;
  • The performance of the contract between you and the Site;
  • Compliance with our legal obligations;
  • To protect your vital interests;
  • To perform a task carried out in the public interest;
  • For our legitimate interests, which do not override your fundamental rights and freedoms.

As an EEA resident, you also have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper.

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

Our Site sells Personal Information, as defined by the California Consumer Privacy Act of 2018 (“CCPA”).

CATEGORIES OF INFORMATION SOLD;

INSTRUCTIONS ON HOW TO OPT-OUT OF SALE;

WHETHER YOUR BUSINESS SELLS INFORMATION OF MINORS (UNDER 16) AND WHETHER YOU OBTAIN AFFIRMATIVE AUTHORIZATION;

IF YOU PROVIDE A FINANCIAL INCENTIVE TO NOT SELL INFORMATION, PROVIDE INFORMATION ABOUT WHAT THAT INCENTIVE IS.

A Note About Minors

The Site is not intended for individuals under the age of . We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Updates to This Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

How to Reach Us and Escalate Concerns

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected].

Last updated: [DATE]

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: [ADD CONTACT INFORMATION OR WEBSITE FOR THE DATA PROTECTION AUTHORITY IN YOUR JURISDICTION.