p0-退款积分卡

Your 30-Day Window to Start a Return

You have 30 days from the date of your purchase to initiate a return. After that, we’re unable to process a refund or exchange. To move forward, the item needs to be unused, in the exact condition you received it, and packed in its original packaging. You’ll also need to provide a receipt or proof of purchase. Please don’t send anything back to the manufacturer—returns must come directly to us.

What You Can't Send Back

Some products are final sale and can’t be returned. This includes:

• Perishable goods such as food, flowers, newspapers or magazines
• Intimate or sanitary goods
• Hazardous materials
• Flammable liquids or gases
• Gift cards
• Downloadable software products
• Some health and personal care items

When You Get a Partial Refund

In certain cases, only a partial refund may be issued. These situations include:

• A book with obvious signs of use
• A CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
• Any item not in its original condition, damaged, or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after delivery

How Refunds Work

After we receive and inspect your return, we’ll email you to confirm it arrived and let you know whether the refund was approved or rejected. If approved, the refund will be processed and the credit will automatically go back to your original payment method within 3 to 15 days. Keep in mind that sale items are not refundable—only regular priced items qualify.

If Your Refund Is Delayed

If you haven’t seen the refund yet, start by double-checking your bank account. Then, reach out to your credit card company—it can take a while for the transaction to appear. After that, contact your bank, as they often have their own processing time. If you’ve done all of this and still haven’t received your refund, email us at [email protected].

Exchanges for Faulty Items

We only handle exchanges when an item is defective or damaged. If that’s the case and you need the same item, send an email to [email protected].

Gift Returns

If the item was marked as a gift at purchase and shipped directly to you, you’ll get a gift credit for the return’s value. Once we receive the item, a gift certificate will be mailed to you. If the item wasn’t marked as a gift, or the giver had it shipped to themselves first, the refund goes back to the original gift giver.

Return Shipping Costs and Tips

You’re responsible for covering the return shipping charges. Those costs are non-refundable, and if a refund is issued, the return shipping amount will be deducted from it. For items valued over $75, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we’ll receive your returned package otherwise.